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Microsoft 365 のサービス正常性（SP678903）にて、SharePoint Online のサイトで検索クエリを入力できない SI（サービスインシデント）が発生していました。

“SP678903” のサマリー

問題

回避方法

–

現在

原因

最近行われたナビゲーションのアップデート内にコードリグレッションが含まれていたことにより、一部のユーザーで SharePoint Online のサイトで検索クエリが入力できなくなる問題が発生

影響範囲

Information Rights Management (IRM) が有効なドキュメントライブラリを利用するすべてのユーザーに影響

・Title : Some users may have been unable to enter search queries in SharePoint Online sites
・User impact : Users may have been unable to enter search queries in SharePoint Online sites.
・More info : Affected users may have experienced the search box being unresponsive to mouse clicks.
・Final status: We’ve determined that a recent standard service update, intended to update the suite navigation, inadvertently introduced a code regression that resulted in some users from being able to enter search queries in SharePoint Online sites.
We’ve successfully reverted the offending change and confirmed that impact has been remediated.
・Scope of impact : Impact was specific to some users who were served through the affected infrastructure attempting to enter search queries in SharePoint Online sites.
・Start time : Tuesday, October 3, 2023 at 6:50 AM GMT+9
・End time : Tuesday, October 3, 2023 at 7:32 PM GMT+9
・Root cause : A recent standard service update, intended to update the suite navigation, inadvertently introduced a code regression that resulted in some users from being able to enter search queries in SharePoint Online sites.
・Next steps : – We’re reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.

・Title : Some users may be unable to enter search queries in SharePoint Online sites
・User impact : Users may be unable to enter search queries in SharePoint Online sites.
・More info: Affected users may experience the search box being unresponsive to mouse clicks.
・Current status : We’ve identified a previous change which we suspect is contributing to impact.
To verify this theory we’re validating in our internal environments if reverting this change remediates impact.
・Scope of impact : Impact is specific to some users who are served through the affected infrastructure attempting to enter search queries in SharePoint Online sites.
・Root cause : A previous change may be contributing towards impact.
・Next update by : Tuesday, October 3, 2023 at 10:00 PM GMT+9

・Title : Some users may be unable to enter search queries in SharePoint Online sites
・User impact : Users may be unable to enter search queries in SharePoint Online sites.
・More info : Affected users may experience the search box being unresponsive to mouse clicks.
・Current status : We’re continuing to review system logs and service telemetry to isolate the root cause.
In parallel, we’re reviewing if any recent changes to the service may be contributing to impact.
・Scope of impact : Impact is specific to some users who are served through the affected infrastructure attempting to enter search queries in SharePoint Online sites.
・Next update by : Tuesday, October 3, 2023 at 8:00 PM GMT+9

・Title : Some users may be unable to enter search queries in SharePoint Online sites
・User impact : Users are unable to enter search queries in SharePoint Online sites.
・More info : Affected users may experience the search box being unresponsive to mouse clicks.
・Current status : We’re reviewing system logs and service telemetry to isolate the root cause, in order to develop a remediation plan.
In parallel, we’re reviewing if any recent changes to the service may be contributing to impact.
・Scope of impact : Impact is specific to some users, who are served through the affected infrastructure, attempting to enter search queries in SharePoint Online sites.
・Next update by : Tuesday, October 3, 2023 at 6:00 PM GMT+9