【トラブルシューティング】デスクトップ クライアントで bot と会話する際に、一部のユーザーでエラー メッセージ “There was problem reaching this app.” と受信することがある可能性があることを発表【TM286587】【復旧済み】

Microsoft が提供する Microsoft 365 のサービス正常性（TM286587）にて、Microsoft Teams デスクトップ クライアントにて bot と対話する際に、一部のユーザーでエラー メッセージ “There was problem reaching this app.” と受信することがある可能性がある問題を発表してます。

なお、回避策としてユーザーが Microsoft Teams デスクトップ クライアントの個人チャットや Microsoft Teams ブラウザー版から bot にアクセスできる場合があるとのことです。

修正プログラムの展開が完了し、本事象が解決したことを確認しています。

なお、影響を受けいたユーザーは修正プログラムを適用するために更新のチェック機能を利用するか、Microsoft Teams デスクトップ クライアントを再起動する必要があります。

この問題は、Microsoft Teams デスクトップ クライアント バージョン 1.4.00.22926 を利用して bot と対話している一部のユーザーに影響があります。

Microsoft Teams とは？

Microsoft Teams は、 Microsoft 365 だけでなく、Microsoft Word や Microsoft Excel などでお馴染みの
家庭向け Microsoft 365 Personal に含まれる Microsoft の提供するコラボレーションツールになります。

Microsoft Teams 関連記事一覧

Microsoft Teams のメッセージ センター関連情報一覧

Microsoft Teams サービス正常性 関連記事一覧

Some users may receive errors when interacting with bots in the Microsoft Teams desktop client – TM286587

サービス：Microsoft Teams

状態：Service restored

ユーザーへの影響：Users can’t see chat messages in the Microsoft Teams desktop client.

Microsoft 365 のサービス正常性（TM286587）にて、Microsoft Teams デスクトップ クライアントにて bot と対話する際に、一部のユーザーでエラー メッセージ “There was problem reaching this app.” と受信することがある可能性がある問題を発表してます。

なお、回避策としてユーザーが Microsoft Teams デスクトップ クライアントの個人チャットや Microsoft Teams ブラウザー版から bot にアクセスできる場合があるとのことです。

修正プログラムの展開が完了し、本事象が解決したことを確認しています。

なお、影響を受けいたユーザーは修正プログラムを適用するために更新のチェック機能を利用するか、Microsoft Teams デスクトップ クライアントを再起動する必要があります。

この問題は、Microsoft Teams デスクトップ クライアント バージョン 1.4.00.22926 を利用して bot と対話している一部のユーザーに影響があります。

October 12, 2021 4:46 AM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Users may have received errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may have seen the message “There was a problem reaching this app”
• While we were focused on remediation, users may have been able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Final status : We’ve confirmed that the fix has completed rolling and that the underlying issue has been addressed.
• Impacted users may need to use the check for updates feature, or restart the desktop client to receive the fix.
• ・Scope of impact : Some users interacting with bots using Microsoft Teams desktop version 1.4.00.22926 may have been impacted.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・End time : Saturday, October 9, 2021, 3:14 AM (10/8/2021, 6:14 PM UTC)
• ・Root cause : An unexpected issue within a recent Microsoft Teams version was impacting interacting with bots in the Microsoft Teams desktop client.
• This is the final update for the event.

October 9, 2021 3:24 AM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Users may receive errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• While we’re focused on remediation, users may be able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Current status : We’re continuing to monitor the staged deployment of the fix via service telemetry.
• While this continues to progress, it’s taking longer than previously estimated.
• We now expect the fix to reach full saturation in all affected environments by Monday, October 11, 2021.
• ・Scope of impact : The issue affects most customers and may affect any user interacting with bots in the affected Microsoft Teams desktop client version.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・Estimated time to resolve : Resolution is projected by Monday, October 11, 2021.
• ・Root cause : An unexpected issue with a recent Microsoft Teams version is impacting interacting with bots in the Microsoft Teams desktop client.
• ・Next update by : Tuesday, October 12, 2021, 5:30 AM (10/11/2021, 8:30 PM UTC)

October 1, 2021 4:31 AM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Users may receive errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• While we’re focused on remediation, users may be able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Current status : We’ve confirmed via service telemetry that the rollout of the fix has resumed and is progressing as expected.
• We’re continuing to monitor its staged deployment progress and currently project it will reach full saturation in all affected environments by Friday, October 8, 2021.
• ・Scope of impact : The issue affects most customers and may affect any user interacting with bots in the affected Microsoft Teams desktop client version.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・Estimated time to resolve : Resolution is projected by Friday, October 8, 2021.
• ・Root cause : An unexpected issue with a recent Microsoft Teams version is impacting interacting with bots in the Microsoft Teams desktop client.
• ・Next update by : Saturday, October 9, 2021, 5:00 AM (10/8/2021, 8:00 PM UTC)

September 29, 2021 3:17 AM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Users may receive errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• While we’re focused on remediation, users may be able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Current status : Current status : We’ve corrected the issue affecting our deployment infrastructure and are re-initiating deployment of the fix.
• We’re going to deploy the fix via staged rollout to ensure no secondary impacts occur and aim to provide a timeline to deployment completion with our next scheduled update.
• ・Scope of impact : The issue affects most customers and may affect any user interacting with bots in the affected Microsoft Teams desktop client version.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・Estimated time to resolve : Resolution is projected by Friday, October 8, 2021.
• ・Root cause : An unexpected issue with a recent Microsoft Teams version is impacting interacting with bots in the Microsoft Teams desktop client.
• ・Next update by : Friday, October 1, 2021, 5:00 AM (10/30/2021, 8:00 PM UTC)

September 28, 2021 2:41 AM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Users may receive errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• While we’re focused on remediation, users may be able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Current status : During the deployment, we ran into an issue that requires us to roll it back while we work to resolve the problem.
• After that issue is fixed, we’ll restart the deployment and hope to be able to provide a timeline for mitigation then.
• ・Scope of impact : The issue affects most customers and may affect any user interacting with bots in the affected Microsoft Teams desktop client version.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・Root cause : An unexpected issue with a recent Microsoft Teams version is impacting interacting with bots in the Microsoft Teams desktop client.
• ・Next update by : Wednesday, September 29, 2021, 4:30 AM (9/28/2021, 7:30 PM UTC)

September 25, 2021 3:27 AM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• While we’re focused on remediation, users may be able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Current status : The fix is continuing to deploy as anticipated and we’re monitoring its progress to ensure it completes as expected.
• We’ll provide a more precise estimated time to arrival via our next scheduled update.
• ・Scope of impact : The issue affects most customers and may affect any user interacting with bots in the affected Microsoft Teams desktop client version.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・Root cause : An unexpected issue with a recent Microsoft Teams version is impacting interacting with bots in the Microsoft Teams desktop client.
• ・Next update by : Tuesday, September 28, 2021, 3:30 AM (9/27/2021, 6:30 PM UTC)

September 23, 2021 9:51 AM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• While we’re focused on remediation, users may be able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Current status : We’ve begun deployment of the fix and are monitoring it as it progresses.
• Users may see remediation as the fix saturates the affected environment.
• ・Scope of impact : The issue affects most customers and may affect any user interacting with bots in the affected Microsoft Teams desktop client version.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・Root cause : An unexpected issue with a recent Microsoft Teams version is impacting interacting with bots in the Microsoft Teams desktop client.
• ・Next update by : Saturday, September 25, 2021, 3:30 AM (9/24/2021, 6:30 PM UTC)

September 22, 2021 2:38 PM

• ・Title : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client
• ・User Impact : Some users may receive errors when interacting with bots in the Microsoft Teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• While we’re focused on remediation, users may be able to access the bots through personal chats in the Microsoft Teams desktop client as well as through the Microsoft Teams web client.
• ・Current status: We identified an issue with a recent Microsoft Teams version that is unexpectedly causing errors when interacting with bots.
• We’ve developed a fix and working to validate it before deploying it to the affected environment.
• ・Scope of impact : The issue affects most customers and may affect any user interacting with bots in the affected Microsoft Teams desktop client version.
• ・Start time : Wednesday, September 15, 2021, 10:45 AM (1:45 AM UTC)
• ・Root cause : An unexpected issue with a recent Microsoft Teams version is impacting interacting with bots in the Microsoft Teams desktop client.
• ・Next update by : Thursday, September 23, 2021, 11:00 AM (2:00 AM UTC)

September 22, 2021 2:06 PM

• ・Title : Some users may receive errors when using bots in the Microsoft teams desktop client
• ・User Impact : Some users may receive errors when using bots in the Microsoft teams desktop client.
• ・More info : Users may see the message “There was a problem reaching this app”
• ・Current status : We’re investigating a potential issue and checking for impact. We’ll provide an update within 30 minutes.

関連リンク

• ・Microsoft Teams｜リモート ワークのためのコラボレーション ツール：https://www.microsoft.com/ja-jp/microsoft-365/microsoft-teams/group-chat-software
• ・日本マイクロソフト – Official Home Page：https://www.microsoft.com/ja-jp

マイクロソフト Surface Pro 8 / Office H&B 2021 搭載 / 13インチ /第11世代 Core-i5 /8GB/256GB / プラチナ 8PQ-00010

created by Rinker

マイクロソフト

• Amazon
• 楽天市場
• Yahooショッピング

マイクロソフト Surface Laptop 4 13.5インチ/ Office H&B 2019 搭載 /AMD Ryzen 5/16GB / 256GB / プラチナ 7IP-00020

created by Rinker

マイクロソフト

• Amazon
• 楽天市場
• Yahooショッピング

マイクロソフト Surface Pro X / Microsoft SQ1 / Office H&B 2019 搭載 / 13インチ / SQ1 / 8GB / 128GB / LTE / ブラック MJX-00011

created by Rinker

マイクロソフト

• Amazon
• 楽天市場
• Yahooショッピング