【トラブルシューティング】一部の SharePoint Online のサイト、サイト機能およびファイルにユーザーがアクセスできない SI（サービス インシデント）が発生【SP316684】【復旧済み】

Microsoft が提供する Microsoft 365 のサービス正常性（SP316684）にて、ソリューション パッケージを利用したユーザーが一部の SharePoint Online のサイト、サイト機能およびファイルにユーザーがアクセスできない SI（サービス インシデント）が発生していることを発表しています。

現在、ユーザーへの影響を緩和するために利用できるジョブレットが展開されたことにより正常に機能が回復していることを確認しています。

この問題は、SharePoint Online のソリューション パッケージをの展開を促すサービス コンポーネントの最近のアップデートに問題が含まれていたことによりチェックアウトしたユーザーによって更新されたソリューションへ影響が発生していたとのことです。

この問題が発生した背景を理解し、今後、同様の問題が発生した際にもより迅速に対応できるようにサービス コンポーネントの更新手順を見直すとのことです。

また、今後の影響を防ぐため、中長期的な修正を実施するための努力も継続しているとのことです。

※ この問題はソリューション パッケージを利用して対象の SharePoint Online のサイト、サイト機能およびファイルにアクセスしようとするすべてのユーザーに影響を受ける問題になります。

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Users are unable to access some SharePoint Online sites, site features, and files – SP316684

サービス：SharePoint Online

状態：Service restored

ユーザーへの影響：Users are unable to access some SharePoint Online sites, site features, and files.

Microsoft 365 のサービス正常性（SP316684）にて、ソリューション パッケージを利用したユーザーが一部の SharePoint Online のサイト、サイト機能およびファイルにユーザーがアクセスできない SI（サービス インシデント）が発生していることを発表しています。

現在、ユーザーへの影響を緩和するために利用できるジョブレットが展開されたことにより正常に機能が回復していることを確認しています。

この問題は、SharePoint Online のソリューション パッケージをの展開を促すサービス コンポーネントの最近のアップデートに問題が含まれていたことによりチェックアウトしたユーザーによって更新されたソリューションへ影響が発生していたとのことです。

この問題が発生した背景を理解し、今後、同様の問題が発生した際にもより迅速に対応できるようにサービス コンポーネントの更新手順を見直すとのことです。

また、今後の影響を防ぐため、中長期的な修正を実施するための努力も継続しているとのことです。

※ この問題はソリューション パッケージを利用して対象の SharePoint Online のサイト、サイト機能およびファイルにアクセスしようとするすべてのユーザーに影響を受ける問題になります。

January 26, 2022 10:44 AM

• ・Title : Users with solution packages are unable to access some SharePoint Online sites, site features, and files
• ・User Impact : Users with solutions packages were unable to access some SharePoint Online sites, site features, and files.
• ・Final status : Subsequent to its deployment, we’ve confirmed with some users that the joblet has successfully restored functionality.
• ・Scope of impact : Any user with solution packages attempting to access affected SharePoint Online sites, site features, and files was impacted.
• ・Start time : Saturday, January 15, 2022, 4:00 PM (7:00 AM UTC)
• ・End time : Tuesday, January 25, 2022, 7:00 PM (10:00 AM UTC)
• ・Root cause : A recent update to service components that facilitate SharePoint Online solution package deployments contained an issue affecting solutions updated by a checked-out user.
• ・Next steps :
• – We’re reviewing our service component update procedures to help us better understand the context in which this issue was revealed so we can more quickly respond to similar issues in the future.
• – We’re continuing our efforts to implement a long-term fix to prevent future impact.
• This is the final update for the event.

January 25, 2022 11:48 AM

• ・Title : Users with solution packages are unable to access some SharePoint Online sites, site features, and files
• ・User Impact : Users with solutions packages are unable to access some SharePoint Online sites, site features, and files.
• ・More info : While we’re working on a long term fix that will resolve this issue, users can manually re-deploy any checked-out solution packages in the tenant app catalog.
• All users that have checked-out the solutions will need to be signed into the SharePoint Online service in order to begin the deployment.
• Alternately, site collection owners can manually check-in the affected solution packages to resolve the issue with no additional users signed in.
• If the deploy option doesn’t appear, the solution likely isn’t deployed tenant-wide.
• However, users can update the solution package by downloading then re-uploading the package, or changing metadata to resolve the issue.
• ・Current status : We’ve successfully deployed the joblet that can be used to mitigate affected users.
• We’re reaching out to some of the reported customers to verify that the joblet mitigates the impact.
• In addition, we encourage affected users to contact a support engineer for assistance with running the joblet should they be encountering the issue.
• The development of the long term fix to prevent users from encountering the issue is ongoing.
• ・Scope of impact : Any user with solution packages attempting to access affected SharePoint Online sites, site features, and files is impacted.
• ・Start time : Saturday, January 15, 2022, 4:00 PM (7:00 AM UTC)
• ・Root cause : A recent update to service components that facilitate SharePoint Online solution package deployments contained an issue that’s affecting solutions that have been updated by a checked-out user.
• ・Next update by : Wednesday, January 26, 2022, 11:00 AM (2:00 AM UTC)

January 24, 2022 11:31 AM

• ・Title : Users are unable to access some SharePoint Online sites, site features, and files
• ・User Impact : Users are unable to access some SharePoint Online sites, site features, and files.
• ・More info : While we’re working on a long term fix that will resolve this issue, users can manually re-deploy any checked-out solution packages in the tenant app catalog.
• All users that have checked-out the solutions will need to be signed into the SharePoint Online service in order to begin the deployment.
• Alternately, site collection owners can manually check-in the affected solution packages to resolve the issue with no additional users signed in.
• If the deploy option doesn’t appear, the solution likely isn’t deployed tenant-wide.
• However, users can update the solution package by downloading then re-uploading the package, or changing metadata to resolve the issue.
• ・Current status : We’re continuing our efforts to develop a long term fix to prevent users from encountering this issue.
• In addition, we’re deploying a joblet that can be used to mitigate affected users.
• Affected users can continue to re-deploy any checked-out solution packages in the tenant app catalog.
• All users that have checked-out solutions will need to be signed into the service.
• ・Scope of impact : Any user attempting to access affected SharePoint Online sites, site features, and files is impacted.
• ・Start time : Saturday, January 15, 2022, 4:00 PM (7:00 AM UTC)
• ・Root cause: A recent update to service components that facilitate SharePoint Online solution package deployments contained an issue that’s affecting solutions that have been updated by a checked-out user.
• ・Next update by : Tuesday, January 25, 2022, 1:00 PM (4:00 AM UTC)

January 22, 2022 8:18 AM

• ・Title : Users are unable to access some SharePoint Online sites, site features, and files
• ・User Impact : Users are unable to access some SharePoint Online sites, site features, and files.
• ・More info : While we’re working on a long term fix that will resolve this issue, users can manually re-deploy any checked-out solution packages in the tenant app catalog.
• All users that have checked-out the solutions will need to be signed into the SharePoint Online service in order to begin the deployment.
• Alternately, site collection owners can manually check-in the affected solution packages to resolve the issue with no additional users signed in.
• If the deploy option doesn’t appear, the solution likely isn’t deployed tenant-wide.
• However, users can update the solution package by downloading then re-uploading the package, or changing metadata to resolve the issue.
• ・Current status : We’ve found that a recent update to service components that facilitates SharePoint Online solution package deployments contained an issue that’s affecting solutions that have been updated by a checked-out user.
• We’re working on a long term fix that will resolve this issue, but in the meantime, users can re-deploy any checked-out solution packages in the tenant app catalog.
• All users that have checked-out solutions will need to be signed into the service.
• ・Scope of impact : Any user attempting to access affected SharePoint Online sites, site features, and files is impacted.
• ・Start time : Thursday, October 14, 2021, 11:47 AM (2:47 AM UTC)
• ・Root cause : A recent update to service components that facilitate SharePoint Online solution package deployments contained an issue that’s affecting solutions that have been updated by a checked-out user.
• ・Next update by : Monday, January 24, 2022, 1:00 PM (4:00 AM UTC)

January 22, 2022 6:50 AM

• ・Title : Users are unable to access some SharePoint Online sites, site features, and files
• ・User Impact : Users are unable to access some SharePoint Online sites, site features, and files.
• ・Current status : We’re analyzing an internal reproduction of this issue to assist our investigation into the cause of this issue.
• In parallel, we’re reviewing recent changes to the service to determine if any may be contributing to impact.
• ・Scope of impact : Any user attempting to access affected SharePoint Online sites, site features, and files is impacted.
• ・Next update by : Saturday, January 22, 2022, 9:00 AM (12:00 AM UTC)

January 22, 2022 5:41 AM

• ・Title : Users are unable to access some SharePoint Online sites, site features, and files
• ・User Impact : Users are unable to access some SharePoint Online sites, site features, and files.
• ・Current status : We’re reviewing network traces and browser logs to determine the underlying cause of this issue.
• ・Scope of impact : Any user attempting to access affected SharePoint Online sites, site features, and files is impacted.
• ・Next update by : Saturday, January 22, 2022, 7:00 AM (1/21/2022, 10:00 PM UTC)

January 22, 2022 5:24 AM

• ・Title : Users are unable to access some SharePoint Online sites, site features, and files
• ・User Impact : Users are unable to access some SharePoint Online sites, site features, and files.
• ・Current status : We’re investigating a potential issue and checking for impact to your organization. We’ll provide an update within 30 minutes.
• ・Scope of impact : Any user attempting to access affected SharePoint Online sites, site features, and files is impacted.

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関連リンク

• ・Microsoft SharePoint｜イントラネットとコラボレーション ソリューション：https://www.microsoft.com/ja-jp/microsoft-365/sharepoint/collaboration
• ・日本マイクロソフト – Official Home Page：https://www.microsoft.com/ja-jp

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