【トラブルシューティング】ユーザーの Windows Autopilot デバイスが Microsoft Intune からプロファイルを受信していない問題が発生【IT289945】【復旧済み】

Microsoft が提供する Microsoft 365 のサービス正常性（IT289945）にて、ユーザーの Windows Autopilot デバイスが Microsoft Intune からプロファイルを受信していない問題が発生していることを発表しています。

現在は影響を受ける環境への修正プログラムの展開が完了しており、影響を受けたすべてのユーザーへの影響が改善されたことを確認しています。

この問題は、デバイス レコードに関連する特定のプロパティー値を削除せずにデバイスが誤って廃止へと移行された場合に影響が出る潜在的なコードによるものになります。

この問題は、Autopilot を利用している Windows デバイスを使用しているユーザーに影響します。

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Users’ Windows AutoPilot devices aren’t receiving profiles from Microsoft Intune – IT289945

サービス：Microsoft Intune

状態：Service restored

ユーザーへの影響：Users’ Windows AutoPilot devices aren’t receiving profiles from Microsoft Intune.

Microsoft 365 のサービス正常性（IT289945）にて、ユーザーの Windows Autopilot デバイスが Microsoft Intune からプロファイルを受信していない問題が発生していることを発表しています。

現在は影響を受ける環境への修正プログラムの展開が完了しており、影響を受けたすべてのユーザーへの影響が改善されたことを確認しています。

この問題は、デバイス レコードに関連する特定のプロパティー値を削除せずにデバイスが誤って廃止へと移行された場合に影響が出る潜在的なコードによるものになります。

この問題は、Autopilot を利用している Windows デバイスを使用しているユーザーに影響します。

October 26, 2021 3:37 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Final status : The additional fix was deployed successfully, and we’ve monitored the environment to ensure impact has been remediated for all affected users.
• ・Scope of impact : This issue affected users with Windows devices utilizing Autopilot.
• ・Start time : Tuesday, July 20, 2021, 10:48 PM (1:48 PM UTC)
• ・End time : Tuesday, October 19, 2021, 1:00 AM (10/18/2021, 4:00 PM UTC)
• ・Root cause : A latent code issue surfaced when devices were incorrectly moved to ‘obsolete’ without removing specific property values pertaining to device records, leading to impact.
• ・Next steps : – We’re reviewing our Microsoft Intune device update procedures to better identify similar issues during our development and testing cycles.
• This is the final update for the event.

October 19, 2021 1:57 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status : The system sync has completed, and the fix mitigated impact on approximately 85 percent of affected devices.
• We’ve developed an additional fix to resolve the issue for the remaining devices which is expected to deploy on Monday, October 18, 2021, and we anticipate full impact remediation by Monday, October 25, 2021.
• ・Scope of impact : This issue affects users with Windows devices utilizing Autopilot.
• ・Start time : Tuesday, July 20, 2021, 10:48 PM (1:48 PM UTC)
• ・Estimated time to resolve : Based on current system sync schedules, we expect this problem to be resolved on Monday, October 25, 2021.
• ・Root cause : A latent code issue surfaces when devices are incorrectly moved to ‘obsolete’ without removing specific property values pertaining to device records, leading to impact.
• ・Next update by : Tuesday, October 26, 2021, 5:00 AM (10/25/2021, 8:00 PM UTC)

October 11, 2021 3:56 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status : We’ve confirmed that our fix has completed deployment to the impacted environment.
• We’re awaiting a system sync that will apply the fix to affected devices and resolve the impact by Monday, October 18, 2021, at approximately 8:00 PM UTC.
• ・Scope of impact : This issue affects users with Windows devices utilizing Autopilot.
• ・Start time : Tuesday, July 20, 2021, 10:48 PM (1:48 PM UTC)
• ・Estimated time to resolve : Based on current system sync schedules, we expect this problem to be resolved on Monday, October 18, 2021.
• ・Root cause : A latent code issue surfaces when devices are incorrectly moved to obsolete without removing specific property values pertaining to device records, leading to impact.
• ・Next update by : Tuesday, October 19, 2021, 5:00 AM (10/18/2021, 8:00 PM UTC)

October 10, 2021 2:14 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status : We’ve verified that the fix is deploying successfully to the impacted environments and we suspect that the fix will complete on Sunday, October 10, 2021.
• ・Scope of impact : This issue affects users with Windows devices utilizing Autopilot.
• ・Start time : Tuesday, July 20, 2021, 10:48 PM (1:48 PM UTC)
• ・Estimated time to resolve : Based on current deployment progress, we expect this problem to be resolved on Sunday, October 10, 2021.
• ・Root cause : A latent code issue surfaces when devices are incorrectly moved to obsolete without removing specific property values pertaining to device records, leading to impact.
• ・Next update by : Monday, October 11, 2021, 5:30 AM (10/10/2021, 8:30 PM UTC)

October 9, 2021 8:17 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status : We’ve completed internal validation of the fix and have started deployment to all impacted environments.
• We suspect to be able to provide an approximate deployment timeline by our next communications update.
• ・Scope of impact : This issue affects users with Windows devices utilizing Autopilot.
• ・Start time : Tuesday, July 20, 2021, 10:48 PM (1:48 PM UTC)
• ・Root cause : A latent code issue surfaces when devices are incorrectly moved to obsolete without removing specific property values pertaining to device records, leading to impact.
• ・Next update by : Sunday, October 10, 2021, 4:00 AM (10/9/2021, 7:00 PM UTC)

October 9, 2021 3:23 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status : We’re deploying the fix to our internal testing environment for further validation in order to ensure it successfully resolves the issue without causing inadvertent impact to other aspects of the service.
• Based on our current validation progress, we suspect that validation and a timeline for deployment to the affected environment will be provided by our next scheduled update.
• ・Scope of impact : This issue affects users with Windows devices utilizing Autopilot.
• ・Start time : Tuesday, July 20, 2021, 10:48 PM (1:48 PM UTC)
• ・Root cause : A latent code issue surfaces when devices are incorrectly moved to obsolete without removing specific property values pertaining to device records, leading to impact.
• ・Next update by : Saturday, October 9, 2021, 10:00 AM (1:00 AM UTC)

October 8, 2021 8:46 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status : We’ve completed development of our fix and are preparing to deploy it to our internal testing environment to validate that our fix is effective without causing inadvertent impact to other services.
• Once successful, we’ll establish a timeline for deployment to the affected environment.
• ・Scope of impact : This issue affects users with Windows devices utilizing Autopilot.
• ・Start time : Tuesday, July 20, 2021, 10:48 PM (1:48 PM UTC)
• ・Root cause : A previous issue where devices were incorrectly moved to obsolete without removing specific property values pertaining to device records resulted in impact.
• ・Next update by : Saturday, October 9, 2021, 3:30 AM (10/8/2021, 6:30 PM UTC)

October 8, 2021 7:33 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune
• ・User Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status: We’ve identified a previous issue where devices were incorrectly moved to obsolete without removing specific property values pertaining to device records.
• While that issue has been fixed, affected devices remain in this state, which is affecting profile deployment to newly enrolled devices.
• We’re developing a fix to mitigate the issue by removing the property value requirement as a potential mitigation option.
• ・Scope of impact : This issue affects users with Windows devices utilizing Autopilot.
• ・Next update by : Friday, October 8, 2021, 9:00 AM (12:00 AM UTC)

October 8, 2021 7:10 AM – Service restored

• ・Title : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune User
• ・Impact : Users’ Windows Autopilot devices aren’t receiving profiles from Microsoft Intune.
• ・Current status : We’re investigating a potential issue and checking for impact to your organization.
• We’ll provide an update within 30 minutes.
• ・Scope of impact : Your organization is affected by this event, and users with Windows devices utilizing Autopilot are affected.

関連リンク

• ・クラウド コンピューティング サービス｜Microsoft Azure：https://azure.microsoft.com/ja-jp/
• ・日本マイクロソフト – Official Home Page：https://www.microsoft.com/ja-jp

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