Yammer

【トラブルシューティング】投稿やコメント、メッセージが期待通りに表示されずフィードが読み込まれない場合がある SI(サービス インシデント)が発生!【YA314035】

トラブルシューティング
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Yammer
Yammer

Microsoft が提供する Microsoft 365 のサービス正常性(YA314035)にて、投稿やコメント、メッセージが期待通りに表示されずフィードが読み込まれない場合がある SI(サービス インシデント)が発生していることを発表しています。

本事象が発生している場合、事象発生ユーザーに以下のようなメッセージが表示される場合があります。

“Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”

さらに、事象が発生しているユーザーでは以下のシナリオが発生する可能性もあります。

  • ・投稿のピン留めやピン留め解除の操作が障害発生中に行われなかった可能性があります。
  • ・障害発生中にピン留めされていた投稿が、ピン留め解除されている可能性があります。
  • ・回答済みの質問が未回答のフィードに表示されることがあります。
  • ※ “ベスト アンサー” はハイライトされたままになります。
  • ・障害発生中にコミュニティーからコミュニティーへスレッドをいどうすると両方のコミュニティーでスレッドが重複して表示されることがあります。

なお、以下のシナリオについては影響を受けません。

  • ・SI(サービス インシデント)発生中に送信されるはずの通知が送信されない
  • ・Shell からのデータのエクスポートのレポートが機能しない

現在、インフラストラクチャーの復旧作業は予定通り進んでいるほか、並行してイベントの残存影響シナリオへの対応を行っています。

この問題は Azure データベース パーティションの一部で可用性の状態が安定しないことにより、最適なレベル以下のパフォーマンスで他のパーティションが動作しているために発生しているものとのことです。

※ 本事象は該当するインフラストラクチャーを経由しているすべてのユーザーにて影響を受けている可能性があるとのことです。




created by Rinker
¥11,603 (2022/01/17 08:26:23時点 Amazon調べ-詳細)

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Users’ Yammer posts, comments, and messages aren’t being displayed as expected – YA314035

サービス:Yammer

状態:Service degradation

ユーザーへの影響:Users’ Yammer posts, comments, and messages aren’t being displayed as expected.

Microsoft 365 のサービス正常性(YA314035)にて、投稿やコメント、メッセージが期待通りに表示されずフィードが読み込まれない場合がある SI(サービス インシデント)が発生していることを発表しています。

本事象が発生している場合、事象発生ユーザーに以下のようなメッセージが表示される場合があります。

“Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”

現在、インフラストラクチャーの再同期および再構成の遅延を発生させている問題の解決に取り組んでいるほか、影響を受けたユーザー コンテンツを戻すためのサービスの準備を行っており、インフラストラクチャーの作業が完了次第、展開予定となっています。

なお、この問題は Azure データベース パーティションの一部で可用性の状態が安定しないことにより、最適なレベル以下のパフォーマンスで他のパーティションが動作しているために発生しているものとのことです。

※ 本事象は該当するインフラストラクチャーを経由しているすべてのユーザーにて影響を受けている可能性があるとのことです。






January 15, 2022 10:07 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users did not see new posts being created and may have seen issues loading Yammer feeds and messages not displaying as expected.
  • ・Users may have encountered the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • ・Additionally, users may experience these potentially related impact scenarios :
  • – Actions to pin or unpin a post may not have occurred during the outage window.
  • – Some posts that were pinned during the impact may have become unpinned.
  • – Answered questions may appear in the unanswered feed; however, the “best answer” will still remain highlighted.
  • – Moving thread from community to community during outage window would cause the thread to be duplicate in both communities.
  • These scenarios are no longer affected :
  • – Notifications that should have been sent during the affected outage were not sent.
  • – Reports of data export was not working from Shell.
  • ・Current status : Our efforts to restore the backlogged data are progressing as expected.
  • In parallel, we are continuing to address the residual impact scenarios for this event.
  • At this time, the scenarios listed in the “More info” section remain impacted.
  • ・Scope of impact : Any user routed through the affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were in an inconsistent state of availability, causing the remaining partitions to operate at sub-optimal levels and resulting in impact.
  • ・Next update by : Wednesday, January 19, 2022, 10:30 AM (1:30 AM UTC)

January 15, 2022 6:30 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users did not see new posts being created and may have seen issues loading Yammer feeds and messages not displaying as expected.
  • ・Users may have encountered the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • Whilst we process the backlog of events, some users may experience delays in receiving Teams, Outlook, and mobile notifications.
  • ・Additionally, users may experience these potentially related impact scenarios :
  • – Community badges may be inaccurate for communities with pinned posts.
  • – Pinned posts may not display properly.
  • – Some posts that were pinned during the impact may have become unpinned.
  • We are working to restore these pinned items.
  • – Notifications that should have been sent during the affected outage will not be sent.
  • They may show up in the next daily digest email.
  • – Threads that users had muted may have been unmuted.
  • – Users may see duplicate posts in scenarios where users reposted multiple times when they were unable to see the initial post.
  • ・Current status : The backlog of affected data is being processed without interruption and core Yammer functionality continues to remain stable.
  • We’re monitoring the identified residual impact scenarios and we’ll provide updated information as it becomes available.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were in an inconsistent state of availability, causing the remaining partitions to operate at sub-optimal levels and resulting in impact.
  • ・Next update by : Saturday, January 15, 2022, 10:30 AM (1:30 AM UTC)

January 15, 2022 4:29 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users did not see new posts being created and may have seen issues loading Yammer feeds and messages not displaying as expected.
  • ・Users may have encountered the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • Whilst we process the backlog of events, some users may experience delays in receiving Teams, Outlook, and mobile notifications.
  • ・Additionally, users may experience these potentially related impact scenarios
  • – Community badges may be inaccurate for communities with pinned posts.
  • – Pinned posts may not display properly.
  • – Some posts that were pinned during the impact may have become unpinned.
  • We are working to restore these pinned items.
  • – Notifications that should have been sent during the affected outage will not be sent.
  • They may show up in the next daily digest email.
  • – Threads that users had muted may have been unmuted.
  • – Users may see duplicate posts in scenarios where users reposted multiple times when they were unable to see the initial post.
  • ・Current status : We’ve confirmed that core Yammer functionality is restored and are continuing to process the backlog of events that were affected, during this period users may continue to experience delays in receiving Teams, Outlook, and mobile notifications.
  • While this process continues, we’re investigating reports of potentially related impact scenarios listed in the More Info section, and we’ll provide an ETA for resolution as soon as one becomes available.
  • ・Scope of impact : Any user routed through the affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were in an inconsistent state of availability, causing the remaining partitions to operate at sub-optimal levels and resulting in impact.
  • ・Next update by : Saturday, January 15, 2022, 6:30 AM (1/14/2022, 9:30 PM UTC)

January 15, 2022 2:35 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may have seen that Yammer live event posts, comments, and messages weren’t displaying as expected, and feeds may not have loaded.
  • ・Users may have encountered the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • ・Current status : We’ve resolved the issue that was slowing our infrastructure re-sync and have restored core Yammer functionality.
  • Whilst we process the backlog of events, some users may experience delays in receiving Teams, Outlook, and mobile notifications.
  • Some posts that were pinned during the impact period may have become unpinned and we are working to restore these pinned items.
  • Additionally, there may be occurrences of post duplication in scenarios where users reposted multiple times when they were unable to see the initial post.
  • ・Scope of impact : Any user routed through the affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were in an inconsistent state of availability, causing the remaining partitions to operate at sub-optimal levels and resulting in impact.
  • ・Next update by : Saturday, January 15, 2022, 4:30 AM (1/14/2022, 7:30 PM UTC)

January 14, 2022 11:56 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may also see that Yammer live event posts, comments, and messages aren’t displaying as expected, and feeds may not load.
  • ・Users may encounter the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • ・Current status : We’re working to resolve an unexpected issue that’s slowing our infrastructure re-sync and reconfiguration.
  • In parallel, we’re preparing the service to backfill the affected user content, which we’ll initiate once our infrastructure work completes.
  • ・Scope of impact : Any user routed through the affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were in an inconsistent state of availability, causing the remaining partitions to operate at sub-optimal levels and resulting in impact.
  • ・Next update by : Saturday, January 15, 2022, 4:30 AM (1/14/2022, 7:30 PM UTC)

January 14, 2022 9:53 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may also see that Yammer live event posts, comments, and messages aren’t displaying as expected, and feeds may not load.
  • ・Users may encounter the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • ・Current status : We’re manually re-syncing and reconfiguring our infrastructure to ensure that the data is reprocessed by the service as efficiently as possible.
  • Once we’ve completed more of this work, we’ll be able to provide an estimated mitigation timeline.
  • ・Scope of impact : Any user routed through the affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were in an inconsistent state of availability, causing the remaining partitions to operate at sub-optimal levels and resulting in impact.
  • ・Next update by : Friday, January 14, 2022, 12:00 PM (3:00 AM UTC)

January 14, 2022 6:59 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may also see that Yammer live event posts, comments, and messages aren’t displaying as expected, and feeds may not load.
  • Users may encounter the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • ・Current status : We’re assessing the most efficacious way to complete the reconfiguration of the new infrastructure and address the backlog of data, which we anticipate may take some time to process.
  • We’re working on identifying a mitigation timeline to share in our next communication.
  • ・Scope of impact : Any user routed through the affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were in an inconsistent state of availability, causing the remaining partitions to operate at sub-optimal levels and resulting in impact.
  • ・Next update by : Friday, January 14, 2022, 10:00 AM (1:00 AM UTC)

January 14, 2022 3:58 AM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may also see that Yammer live event posts, comments, and messages aren’t displaying as expected, and feeds may not load.
  • ・Users may encounter the following error : “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • ・Current status : We’ve confirmed that the restoration of the Azure database partitions has completed.
  • We’re now verifying the restored data and reconfiguring the new infrastructure to ensure that these actions provide relief.
  • ・Scope of impact : Any user routed through the affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Root cause : A portion of Azure database partitions were unavailable and causing the remaining partitions to operate at sub-optimal levels, resulting in impact.
  • ・Next update by : Friday, January 14, 2022, 7:00 AM (1/13/2022, 10:00 PM UTC)

January 13, 2022 11:04 PM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may encounter the following error: “Your message was successfully posted but isn’t displaying right now. You can refresh in a few minutes to see it.”
  • ・Current status : We’ve initiated the restoration of the impacting Azure database partitions, which we estimate will take up to 7 hours to complete.
  • ・Scope of impact : Any user routed through affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Next update by : Friday, January 14, 2022, 4:00 AM (1/13/2022, 7:00 PM UTC)

January 13, 2022 8:59 PM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may encounter the following error: “Your message was successfully posted but isn’t displaying right now.
  • You can refresh in a few minutes to see it.”
  • ・Current status : We’ve identified that some of our Azure database partitions are unavailable. We’re preparing to restore them via our backup, to remediate impact.
  • Once the partitions are restored, we’ll confirm that message deliveries have started again.
  • ・Scope of impact : Any user routed through affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Next update by : Friday, January 14, 2022, 12:00 AM (1/13/2022, 3:00 PM UTC)

January 13, 2022 6:58 PM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may encounter the following error: “Your message was successfully posted but isn’t displaying right now.
  • You can refresh in a few minutes to see it.”
  • ・Current status : We believe impact is being caused by an issue with a specific part of our Azure database service.
  • We’re analyzing Azure logs to help us validate this.
  • ・Scope of impact : Any user routed through affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Next update by : Thursday, January 13, 2022, 9:00 PM (12:00 PM UTC)

January 13, 2022 4:11 PM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may encounter the following error : “Your message was successfully posted but isn’t displaying right now.
  • You can refresh in a few minutes to see it.”
  • ・Current status : We’re investigating our affected infrastructure to understand why this impact is occurring within our service and determine the most expedient approach to resolution.
  • ・Scope of impact : Any user routed through affected infrastructure may be affected.
  • ・Start time : Thursday, January 13, 2022, 12:56 PM (3:56 AM UTC)
  • ・Next update by : Thursday, January 13, 2022, 7:00 PM (10:00 AM UTC)

January 13, 2022 3:58 PM

  • ・Title : Users’ Yammer posts, comments, and messages aren’t being displayed as expected
  • ・User Impact : Users’ Yammer posts, comments, and messages aren’t being displayed as expected.
  • ・More info : Users may encounter the following error : “Your message was successfully posted but isn’t displaying right now.
  • You can refresh in a few minutes to see it.”
  • ・Current status : We’re investigating a potential issue and checking for impact to your organization.
  • We’ll provide an update within 30 minutes.

Microsoft Public Affiliate Program (JP)(マイクロソフトアフィリエイトプログラム)

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