【トラブルシューティング】iOS 版 OneDrive for Business のモバイルアプリが起動できない SI（サービスインシデント）が発生【OD292873】【復旧済み】

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Microsoft が提供する Microsoft 365 のサービス正常性（OD292873）にて、iOS 版 OneDrive for Business のモバイルアプリが起動できない SI（サービスインシデント）が発生していることを発表しています。

なお、この問題は iOS 版 “OneDrive 12.53.10” へアップデートを行っていないユーザーでは発生していなかった模様です。

また、最新版の “OneDrive 12.53.21” へアップデートすることで影響を受けたユーザーではこの問題が改善しているとのことです。

本事象は、最近の OneDrive for Business のアップデート内にコードリグレッションが含まれていたため、この影響によりものであるとのことです。

今後は OneDrive for Business モバイルアプリのアップデート手順を見直し、開発およびテスト中に同様の問題を適切に特定できるように改善するとのことです。

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Users are unable to launch the OneDrive for Business iOS app – OD292873

サービス：OneDrive for Business

状態：Service restored

ユーザーへの影響：Users are unable to launch the OneDrive for Business iOS app.

Microsoft 365 のサービス正常性（OD292873）にて、iOS 版 OneDrive for Business のモバイルアプリが起動できない SI（サービスインシデント）が発生していることを発表しています。

なお、この問題は iOS 版 “OneDrive 12.53.10” へアップデートを行っていないユーザーでは発生していなかった模様です。

また、最新版の “OneDrive 12.53.21” へアップデートすることで影響を受けたユーザーではこの問題が改善しているとのことです。

本事象は、最近の OneDrive for Business のアップデート内にコードリグレッションが含まれていたため、この影響によりものであるとのことです。

October 26, 2021 4:24 AM – Service restored

・Title : Users are unable to launch the OneDrive for Business iOS app
・User Impact : Users were unable to launch the OneDrive for Business iOS app.
・More info : Users that hadn’t recently updated their OneDrive for Business App shouldn’t have seen this impact.
・Final status : We’ve received reports from users who have confirmed that downloading the latest version of the OneDrive for Business iOS app – version 12.53.21 – has mitigated impact for all of those who were affected.
・Scope of impact : Impact was specific to users who had updated the OneDrive for Business iOS app to the 12.53.10 version.
・Start time : Thursday, October 21, 2021, 2:41 PM (5:41 AM UTC)
・End time : Saturday, October 23, 2021, 4:30 AM (10/22/2021, 7:30 PM UTC)
・Root cause : A recent update for the OneDrive for Business iOS app contained a code regression, which resulted in impact.
・Next steps : – We’re reviewing our OneDrive for Business iOS app update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.

October 23, 2021 4:46 AM – Service restored

・Title : Users are unable to launch the OneDrive for Business iOS app
・User Impact : Users are unable to launch the OneDrive for Business iOS app.
・More info : Users that have not recently updated their OneDrive for Business App shouldn’t see this impact, and shouldn’t update their app until further notice.
Affected users will need to download the latest version(12.53.21) to resolve the issue.
In parallel, we’re reaching out to some affected users that have downloaded the fix version to confirm that it effectively to validate it’s success.
Users who haven’t previously updated their app version and were unaffected will not need to take any action.
・Scope of impact : Impact is specific to users who have updated the OneDrive for Business iOS app to the latest version.
・Start time : Friday, October 22, 2021, 6:05 AM (10/21/2021, 9:05 PM UTC)
・Root cause : A recent update for the OneDrive for Business iOS app contained a code regression, resulting in impact.
・Next update by : Tuesday, October 26, 2021, 6:00 AM (10/25/2021, 9:00 PM UTC)

October 23, 2021 2:03 AM – Service restored

・Title : Users are unable to launch the OneDrive for Business iOS app
・User Impact : Users are unable to launch the OneDrive for Business iOS app.
・More info : Users that have not recently updated their OneDrive for Business App should not see this impact, and we recommend not to update the App until the fix has been deployed.
Current status : We’ve completed our fix and it’s been approved by Apple.
We’re in the final phases of testing and expect to have an estimation on the deployment schedule by our next update.
・Scope of impact : Impact is specific to users who have updated the OneDrive for Business iOS app to the latest version.
・Start time : Friday, October 22, 2021, 6:05 AM (10/21/2021, 9:05 PM UTC)
・Root cause : A recent update for the OneDrive for Business iOS app contained a code regression, resulting in impact.
・Next update by : Saturday, October 23, 2021, 6:00 AM (10/22/2021, 9:00 PM UTC)

October 23, 2021 2:03 AM – Service restored

・Title : Users are unable to launch the OneDrive for Business iOS app
・User Impact : Users are unable to launch the OneDrive for Business iOS app.
・More info : Users that have not recently updated their OneDrive for Business App should not see this impact, and we recommend not to update the App until the fix has been deployed.
Current status : We’ve completed our fix and it’s been approved by Apple.
We’re in the final phases of testing and expect to have an estimation on the deployment schedule by our next update.
・Scope of impact : Impact is specific to users who have updated the OneDrive for Business iOS app to the latest version.
・Start time : Friday, October 22, 2021, 6:05 AM (10/21/2021, 9:05 PM UTC)
・Root cause : A recent update for the OneDrive for Business iOS app contained a code regression, resulting in impact.
・Next update by : Saturday, October 23, 2021, 6:00 AM (10/22/2021, 9:00 PM UTC)

October 22, 2021 2:57 AM – Service restored

・Title : Users are unable to launch the OneDrive for Business iOS app
・User Impact : Users are unable to launch the OneDrive for Business iOS app.
・More info : Users that have not recently updated their OneDrive for Business App should not see this impact, and we recommend not to update the App until the fix has been deployed.
Current status : We’re continuing the development and validation process to prepare the fix for deployment.
We expect the fix development will complete by the end of Thursday, October 21, 2021, after which we’ll submit it to Apple for approval and subsequently release it for users to download.
We’ll provide continuous updates as this process progresses.
・Scope of impact : Impact is specific to users who have updated the OneDrive for Business iOS app to the latest version.
・Start time : Friday, October 22, 2021, 6:05 AM (10/21/2021, 9:05 PM UTC)
・Root cause : A recent update for the OneDrive for Business iOS app contained a code regression, resulting in impact.
・Next update by : Saturday, October 23, 2021, 4:00 AM (10/22/2021, 7:00 PM UTC)

October 21, 2021 7:39 PM – Service restored

・Title : Users are unable to launch the OneDrive for Business iOS app
・User impact : Users are unable to launch the OneDrive for Business iOS app.
・More info : Users that have not recently updated their OneDrive for Business App should not see this impact, and we recommend not to update the App until the fix has been deployed.
・Current status : We’ve identified that a recent update for the OneDrive for Business App contained a code regression, resulting in impact.
We’re developing a fix which we estimate to have completed by Friday, October 22, 2021, 4:00 AM (10/21/2021, 7:00 PM UTC).
・Scope of impact : Impact is specific to users who have updated the OneDrive for Business App to the latest version.
・Root cause : A recent update for the OneDrive for Business App contained a code regression, resulting in impact.
・Next update by: Friday, October 22, 2021, 4:00 AM (10/21/2021, 7:00 PM UTC)

October 21, 2021 6:21 PM – Service restored

・Title : Users are unable to launch the OneDrive for Business iOS app
・User Impact : Users are unable to launch the OneDrive for Business iOS app.
・Current status : We’re reviewing system diagnostics to isolate the source of the issue.
・Scope of impact : Your organization is affected by this event, and the problem impacts users attempting to launch the OneDrive for Business iOS app.
・Next update by : Thursday, October 21, 2021, 9:00 PM (12:00 PM UTC)

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